Refund Policy
We offer a 30-day return policy. This means you have 30 days from the day you receive your item to request a return.
To start a return, simply contact our customer support at support@johnson-boutique.com. Please include your order number, which you received by email or on your physical invoice.
If your return is approved, we will send you the return address along with detailed instructions on how and where to ship your package. Items returned without prior approval will not be accepted.
For any questions about returns, you can always reach us at support@johnson-boutique.com.
All items must be returned to our warehouse in Asia:
Baicai Science Park, Dongcheng Street, Dongguan City, Guangdong, 523000, China
Damages & Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so we can evaluate the issue and resolve it promptly.
Exchanges
If you wish to exchange an item, the fastest method is to return the original item first. Once the return is accepted, you can place a new order for the desired item.
Refunds
Once we receive your return, we will inspect it within 7 business days. After approval, we will issue a full refund. Once processed, the refund typically appears in your account within 3 business days, depending on your bank or payment provider.
The overall refund processing time is up to 10 days.
Please note that banks and credit card companies may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@johnson-boutique.com.
As our products ship from Asia, transit times may vary.
If your order has already been dispatched, refunds cannot be issued until you receive the items and return them to us.
Contact Information
Store name: Johnson Boutique
Company name: RETAIL PREMIUM SERVICE WWSE INC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Company No.: 2025-001703259
Phone: +1 659 237 0345
Email: support@johnson-boutique.com
Support Hours:
Monday–Friday: 08:00–16:00 (EDT)
Weekends: 10:00–15:00 (EDT)
We aim to respond within 24 hours.